Terms of service
Terms of Service
Last Updated: October 26, 2023
Welcome to SonicHaven. These Terms of Service govern purchases and the use of our website at:
By accessing our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.
Please review these terms carefully before using our services or purchasing merchandise.
Products and Product Information
We offer music equipment, audio gear, accessories, and related merchandise.
We aim to provide accurate product descriptions, images, specifications, condition details, and pricing.
Customers should review product information before purchasing.
Product specifications may include relevant dimensions, technical characteristics, compatibility details, and package contents.
If an item is materially different from its description, we will address the issue under our Return & Refund Policy and applicable law.
Product Authenticity
Products described as authentic, officially licensed, or professionally verified must meet those descriptions.
Third-party brand names, trademarks, and genuine certifications remain the property of their respective owners.
References to a manufacturer or brand do not imply an affiliation or endorsement unless expressly stated.
Customers should consult individual product listings for manufacturer, brand, condition, and authenticity information.
Pricing and Payment
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes and final charges are displayed during checkout.
Customers can pay using the payment methods available at checkout.
We reserve the right to correct pricing or product listing errors.
If an error affects an order, we will notify the customer of the available options, including cancellation and refund where appropriate.
Customers are responsible for reviewing their order totals before completing checkout.
Order Acceptance and Availability
Order submission does not guarantee fulfillment.
Customers will generally receive an order confirmation after completing checkout.
Order confirmation acknowledges receipt of an order but does not necessarily confirm shipment.
Orders may be canceled for legitimate reasons, such as:
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Inventory unavailability
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Payment verification problems
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Material product listing errors
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Other circumstances preventing lawful fulfillment
If a paid order is canceled, the applicable refund will be returned to the original payment method.
Shipping
We provide FREE standard shipping on eligible orders within the United States, without a minimum purchase requirement.
Estimated shipping timelines:
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Handling: 1–2 business days
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Transit: 6–7 business days
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Total estimated delivery: 7–9 business days
Our order cutoff time is 2:00 PM Eastern Time (ET), Monday through Friday.
Business days exclude weekends and U.S. public holidays.
Delivery estimates are not guaranteed arrival dates.
Additional details are available in our Shipping Policy.
If we are unable to meet applicable shipment commitments, customers will receive the notifications and options required by law.
Returns and Refunds
Eligible products may be returned within 90 days after delivery.
We accept defective and non-defective returns.
Standard returns require products to be new, unused, and to meet the applicable product-condition requirements.
Return shipping is FREE, and the restocking fee is $0.00.
Approved refunds are processed within 7 calendar days after return approval and returned to the original payment method.
Additional requirements and instructions are available in our Return & Refund Policy.
Order Cancellations
Customers may request cancellation before shipment by contacting customer support.
Cancellation is not guaranteed once an order has entered the shipping process.
Shipped orders may be returned under the applicable Return & Refund Policy.
Approved refunds for canceled orders are issued to the original payment method.
Website Use
Users must not engage in fraudulent transactions, unauthorized access, malicious activities, or actions intended to disrupt website functionality.
Customers are responsible for providing accurate information when placing orders.
We may take reasonable steps to protect the security and proper operation of our website.
Intellectual Property
Our original business branding, graphics, website content, and other protected materials may be protected under applicable intellectual property laws.
Use or reproduction without authorization may be restricted by law.
Third-party product names, images, trademarks, logos, and other protected materials remain the property of their respective owners.
Nothing on this website grants ownership of third-party intellectual property.
Limitation of Liability
To the extent permitted by applicable law, we are not liable for losses arising from misuse of the website or circumstances outside our reasonable control.
Nothing in these terms excludes statutory consumer rights or remedies that cannot legally be excluded.
Any applicable limitations of liability are subject to mandatory consumer protection laws.
Governing Law
These terms are governed by applicable United States and Idaho laws, without restricting mandatory consumer protections.
Any disputes will be handled according to applicable legal requirements.
Nothing in these terms limits rights that consumers cannot waive under applicable law.
Changes to Terms
We may revise these terms as necessary.
Updated versions will be published on our website and will apply as permitted by law.
Customers are encouraged to review the Terms of Service periodically.
Contact Information
SonicHaven
7026 W Amity Rd
Boise, ID 83709
United States
Email: contact@sonichaven.shop
Website: https://sonichaven.shop